Efficient production is one of the keys for pharmaceutical companies to achieve sustainable competitive advantages. The greatest potential here lies in the optimization of existing processes. At ACHEMA 2015, Fette Compacting is presenting a comprehensive service offering that will enable users to realize this potential. The main emphasis here will be on solutions for comprehensive lifecycle management.
Frankfurt a.M./Schwarzenbek, 15 June 2015 – Efficiency is a key issue in the pharmaceutical industry. However, this is not only a matter of keeping costs as low as possible. Especially in the established markets of America or Europe, efficiency is a basic prerequisite for being able to competitively and economically manufacture the required volumes. “The combination of quality and economic efficiency is crucial,” says Lars Plüschau, Global Director Customer Support at Fette Compacting. “Production can only be efficient when the technology, personnel and processes are ideally matched. This is where we are currently about to make the next major developmental advance in the pharma industry.” In addition to technological innovations, according to Plüschau, development is above all being driven by new service strategies. “We estimate that pharma companies can achieve roughly 90% of possible efficiency increases by optimizing their existing plant and processes and improving their employees’ skills. We have tailored our service offering to address the associated needs in these areas.”
Lifecycle management solutions
The basic idea behind the Fette Compacting offering is comprehensive lifecycle management for tablet production. This includes machine-specific services like maintenance, repairs, spare parts supply and modernization as well as process-related services like consulting, training and engineering. Digitally based solutions are increasingly playing a role in relation to machine-specific services. Since 2014, for example, Fette Compacting has been equipping all new machines with technology that provides access to its own Service Portal. In the event of a fault, users can use the Service Portal to make direct contact with specially trained service engineers via the operating terminal on the machine. In addition to the advantage of fast and direct contact with service engineers, the Service Portal offers many offline functions, such as identification of spare parts, a maintenance manager and detailed documentation. Fette Compacting operates the Service Portal jointly with its partner companies in Excellence United, an alliance of family-owned specialized machine manufacturers.
Another joint development with Excellence United partners is a new analytical process that enables users to improve their spare parts and maintenance management. The service is based on a recognized analytical method, Failure Mode, Effects and Criticality Analysis (FMECA), which identifies mission-critical parts in the course of a structured process. The analysis shows which components have the most critical fault probability and how they affect the machine’s function. Using the FMECA data, decisions can be taken jointly with the customer on risk minimization measures.
Fette Compacting has also restructured its services for machine optimization and consulting. When it come to consulting, Fette Compacting offers special service packages for specific tasks. Thus, for example, users can increase equipment availability through optimized tool, spare parts and maintenance management or improve the quality of tablets by optimizing machine settings. In contrast to this, plant optimization solves concrete difficulties in ongoing production.
New service facility in Switzerland
The Fette Compacting service offering is supported by an international network in all major markets. Fette Compacting opened its latest office in Basel on 1 May. This means that customers in Switzerland and southern Germany can now reliably receive faster and more efficient assistance on all tableting questions. “We are fulfilling a long-held customer wish with the new service facility,” says Plüschau. “That is very important to us, particularly as projects with Swiss pharma companies have increased in recent years. The increased demand even includes highly complex installations with Washing in Place (WiP) equipment and high containment units.”