FE Series and i Series at PiSA Farmacéutica Intensified collaboration
Within only a few years, Fette Compacting Mexico has developed an intensive collaboration with the Mexican pharmaceutical company PiSA Farmacéutica. Implementation of two complete high containment plants now also incorporates the alliance partners of Excellence United.
In summer 2014, Fette Compacting established a subsidiary in Mexico with the goal of displaying even more presence for ist customers in this growing market. Management was assumed by a familiar figure: Andrés Garcia. As a former sales employee, he was already well-known to many Mexican customers with whom he had built a trusting relationship over the years.
The period leading up to establishment of Fette Compacting Mexico was also marked by initial collaboration with PiSA Farmacéutica which produces and distributes pharmaceutical products in the areas of anesthesiology and intensive medicine as well as prescription drugs.
June 2014 saw Fette Compacting Mexico exhibiting at the EXPO PACK Mexico trade fair. A PiSA representative was very much taken by the offer and opted for two FE35 tablet presses. As PiSA manufactures around 90 different pharmaceutical products in total, decisive criteria were represented by flexible production, short conversion times and the high plant availability of the FE35.
Presentation of fast and easy conversion of the FE35 demonstrated by employees of Fette Compacting directly at the trade fair stand was particularly impressive. PiSA commissioned a further nine FE Series tablet presses in February 2015. “We were on the lookout for reliable machines offered by a supplier also offering an extensive range of services and maintenance” reports Edilberto Sandoval –Maintenance Manager at Solids Plant in Tlajomulco.
Since collaboration began, Fette Compacting Mexico has delivered a total of 17 tablet presses to PiSA, 12 FE Series machines and five from the i Series.
Everything from a single source
Above all else, excellent service means short response times and permanent availability. When problems arise with a machine, a team of technicians is on hand immediately to remedy the fault. The service team is available around the clock and is also on call over the weekend. And the topic of training also plays a key role: Garcia and his team ensure that PiSA employees are trained on new machines and always capable of operating them with maximum efficiency.
In August 2018, PiSA ordered two complete highcontainment plants which Fette Compacting will realize along with its partners in the Excellence United alliance. The plants will contain components from Glatt, Uhlmann and Fette Compacting, whereby the tableting specialist is acting as a key contact partner for the project as a whole.
Having one key point of contact for the entire project was a decisive factor for PiSA: “We were on the lookout for a reliable partner capable of taking charge of the entire process from production through packaging as well as supplying and supporting the entire plant from a single source”, says Jose Angel Santin – Engineering Director at Tlajomulco. “We found this partner in the form of Fette Compacting and the Excellence United alliance.”