Support –on-site
everywhere and at all times

In the age of globalization, the demands for service are rising. On the one hand, we are concentrating on reaching your site quickly, wherever you need us. On the other hand, you can rely on service being available round-the-clock, and on the option of being digitally networked with us.

 

Service
generatescompetitive advantages

In order to gain decisive competitive advantages, efficient machines alone are not enough. Equally important are diverse service offerings. This does not just include maintenance and repair. But also advice - especially in performance and operation.

Technical field service
Experts with excellent qualifications

Kai Gericke, Manager of Fette Compacting’s Technical Field Service: “The performance of a machine stands and falls with proper maintenance and care.” This starts with commissioning. Regular, preventive servicing and modernization then follow.
Skilled experts are available to look after your equipment, both round-the-world and round-the-clock. All Fette Compacting’s service technicians have a double training as both electricians/equipment electronic technicians and as mechanics. This means that they get a comprehensive overview of your system during the inspection, servicing, or calibration of your machines.

Teleservice –
24/7 if desired

Our specialists can be reached 24/7 through the teleservice system. They provide you with support in German or English, as you wish, and have constant access to our comprehensive knowledge database. Problems can therefore often be solved through the first discussion.

Service Portal
New and digital

You need fast help and support? The digital Service Portal makes this possible. You can access the documentation stored there. Or you can simply press the service button. The machine then connects itself to one of our service technicians over a secure line, certified by TÜV (the German institute for technical approvals). The technician will diagnose the problem with you, and guide you through the process of putting it right.
You can also learn about preventive failure avoidance through the Service Portal. Our technician will discuss the condition of your machine with you before a planned service visit. We can therefore make the visit as efficient as possible for you.

Spare parts
Only original parts are used

As an OEM (Original Equipment Manufacturer) we only use original parts, both for our own machines and for our partners’ process equipment. Only such parts guarantee maximum quality and reliability, when the aim is zero-fault operation of your plant.

We have created a separate, dedicated spare-parts warehouse, holding more than 1500 parts, allowing you to get your spare parts as quickly as possible. Parts can be obtained in the shortest possible time. The warehouse inventory is continuously optimized in the light of customers’ retrievals.

Targeted stocking of spare parts
Practical application of liquid funds

“Buying” machine availability by holding a large stock of spare parts – that was yesterday! Our experts prepare a strategy of targeted spare-parts stocking through a precise analysis of the equipment usage. This enables a sustained reduction in the capital lock-up in your spare parts stores.

Modernization
Renewing the life cycle

Christian Peters, Manager of Fette Compacting’s Factory Rebuild Center: “Our tablet presses last forever if they are well looked after.” The typical investment cycle of around 10-15 years can be lengthened significantly through regular servicing and maintenance. We offer further options for bringing your equipment up to today’s standard and for increasing its performance with upgrade kits and general overhauls. A general overhaul puts particular emphasis on the control system, the electronics and the mechanics.

Find out more about
our services

Please do not hesitate to contact us if you have any queries. Together, we will develop ideas to make your production even more efficient, innovative and profitable.

Simply call us or send us an e-mail. For product details and orders, please also use our online shop or catalog.

Global Customer Support 
Fette Compacting GmbH 
Grabauer Str. 24 
21493 Schwarzenbek 
Germany

Technical Customer Support
T   +49 4151 12 427
E   orderatechnicianfette-compacting.com

Spare Parts Sales 
T   +49 4151 12 0
E   sparepartsfette-compacting.com

Training & Consulting 
T   +49 4151 12 569
E   trainingfette-compacting.com

  • Upgrading
    Name Upgrading
    Unprecedented performance of existing investments
    Size 7 MB
    Amount 1
    Type pdf
  • Machine Upgrades
    Name Machine Upgrades
    Modernizations for your machine control and Windows Embedded
    Size 1 MB
    Amount 1
    Type pdf
  • Global Customer Support
    Name Global Customer Support
    Size 1 MB
    Amount 1
    Type pdf
  • General Refurbishment
    Name General Refurbishment
    Size 2 MB
    Amount 1
    Type pdf
  • Service Portal
    Name Service Portal
    Size 2 MB
    Amount 1
    Type pdf